It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. You can order your repeat prescriptions online (ask at reception for a registration form, at our reception desk or through your local chemist (this is set up with the chemist).
Can another Healthcare Professional help?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
The surgery is open from 8:00am and appointments can be made in person by telephone or on-line. You are able to book appointments six weeks ahead. If you would like to be able to book appointments on-line please ask at Reception as ID and consent is required. Our Receptionist will offer you the next available appointment. If there are no free appointments and your need is urgent, please say so to the receptionist who will arrange for you to see a doctor as soon as possible. 48-hour appointments are available.
- The earlier you phone the more likely it is that there will be a free appointment
- It is helpful if you can manage morning appointments
- Please remember to make separate appointments for each person to be seen
- Telephone appointments are available with all doctors
- Please cancel booked appointments if you are unable to attend
- We try to keep to time but please be patient if someone before you takes longer than planned
- If for any reason the doctor cannot deal with everything in one 10 minute appointment they may ask you to make a further appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to rebook.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Practice nurses are available Monday to Friday by appointment. They give advice on general health matters including:
- Removal of stitches
- Ear syringing (after using olive oil twice a day for 5 days)
- Travel advice and immunisations.
- Chronic diseases – Diabetes, Asthma, Coronary Heart Disease, Chronic Obstructive Pulmonary Disease, Cardiovascular Disease.
- Smoking cessation
- Cervical cytology
Please make an appointment with the nurse if you think she can help you.
Telephone Advice / Telephone Consultations
If you wish to speak to a doctor by phone, please ask for a “telephone appointment” and give your phone number. You will be given a time and the doctor will phone you back as near to this time as possible.
Evening and weekend appointments
If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.
If you feel that your problem is urgent we will attempt to fit you in to see a Doctor on the same day. The Receptionist may put you in touch with one of the Doctors so that your condition can be assessed.
The practice is involved in the teaching of General Practitioners, Medical Students, Midwives, Health Visitors and nurses. Your co-operation is most appreciated. If at any time you would rather not have another person present, please do not hesitate to say so. Our practice is one of only 8 in Southampton approved as a training practice for General Practitioners.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
You are entitled to ask or arrange for a chaperone to be present during intimate examinations. You may either choose to ask a friend or relative to be present or ask the practice to provide a chaperone. Please ask in advance if you wish the practice to provide a chaperone. If the practice is unable to provide a chaperone at the time of your examination, you may be asked to rebook your appointment for a time when a chaperone is available.