It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. You can order your repeat prescriptions online (ask at reception for a registration form, at our reception desk or through your local chemist (this is set up with the chemist).
Not registered with Patient Access yet for repeat prescriptions?
For a limited time during you can request repeat prescriptions via our repeat prescription request form. It does not provide access to your prescription list, but will allow you to order medication quickly online.
Please allow 3 working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery. It is you or your representatives responsibility to ensure that your repeat prescription request is ordered in plenty of time.
It is practice policy that we do not accept telephone or fax requests for prescriptions.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
Urgent Prescription Requests
Urgent prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Urgent medications include; epileptic medication, insulin, inhalers for lung conditions, emergency contraception and EpiPen for anaphylaxis. Urgent prescription requests will be ready for collection from 18:00 the same day.
Urgent prescription requests are not requests for medication which has been ordered late. Routine requests submitted as urgent requests will be reviewed by a Doctor, and if appropriate rejected or only part issued. You should allow 72 hours (3 working days) for routine repeat prescription requests. It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
Urgent requests for medication that is available over the counter will not be processed as urgent; it will be processed as a routine request. This is not the receptionist’s, but the Doctors decision: please respect them. Urgent requests are monitored and recorded on your records. Urgent repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated urgent requests, in order to help assist you to manage your medication better.
How to order in person
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
The items required should be ticked off and the slip placed in the collection box on the front reception desk .
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
Pharmacy ordering/collection service
Pharmacies offer a prescription collection service from our Practice. They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.
Please note we are unable to accept prescription requests by telephone.
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
When you are discharged from Hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the Hospital, please visit the Surgery to provide them with this information, or post the details via S.A.E, before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will provide you with a prescription. The Practice will endeavour to have this available by 4pm on the same day, however your prescription cannot be issued until your medical details are checked by the Doctor; therefore on occasion, you may be advised to collect it the following day.