Dr Barnfield & Partners
Lordshill District Centre
Southampton
S016 8HY

Tel: 02380 738144

Providing NHS Services
Armed Forces veteran friendly accredited GP practice

A warm welcome to Lordshill Health Centre

COVID-19: Our surgery plans and how this will affect you

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 02380 738144 or online through our website www.lordshillhealthcentre.nhs.uk ;
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

    Repeat prescriptions
  • We may have already contacted you to collect paperwork and prescriptions and we aim to complete this efficiently;
  • If you are able to, please continue to use our website www.lordshillhealthcentre.nhs.uk or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
  • If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.
  • Or by calling our prescription line 02380 742932 between 10:00 – 12:00 Mon-Fri

How can you help?

  • Please be patient – our phone lines are very busy;
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
  • Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult www.lordshillhealthcentre.nhs.uk
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
  • If you feel you need to see a doctor for non-Covid-19 symptoms then please call 02380738144 and we will discuss your needs;
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions?  This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can e mail the practice at soccg.lordshillhealthcentre-111@nhs.uk 

We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.

We provide comprehensive NHS primary care services to help you manage your health and well-being.

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

  • Putting our patients at the centre of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

The NHS App

Need help from your doctor? Contact them via our website for a quick response

We are pleased to announce the arrival of a new way of getting advice from your GP -eConsult

E-Consult

NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

If you already use online services you can continue to use it. You can use the NHS App as well.

NHS App featured on mobile phone

Alert

Coronavirus (COVID-19) Update

Lordshill Health Centre

During this difficult time, we want to assure you that we are still here for your health needs. It is especially important to remember that there are health problems other than COVID-19 that you may need help with and that if you have a medical emergency you still need to access urgent healthcare.  Please do not put off contacting us if you have a medical need, sometimes contacting us can prevent a hospital admission if we can treat you promptly. You can contact us via e-consult or telephone and we will conduct a remote assessment. This may mean we respond to queries via email, phone you or conduct a video consultation with you. 

If you need to be seen face to face we can arrange to do this safely, following national guidance to minimise the risk of infection. We also have the ability to discuss your care with hospital specialists when needed. The hospital is still “open for business” and if you need hospital care we can support you with this.

Outside of our opening hours, if you have an urgent medical (physical or mental health) need please visit https://111.nhs.uk/ or call 111 if you cannot access the website

We will be open our normal hours (8.30-6.30). Our phones and eConsult will be running as usual, although we continue to have slightly less staff than usual due to self-isolating and shielding.
Please contact us on 02380738144

Due to the Coronavirus Covid-19 crisis do not come to the surgery to order your prescriptions.

Either order online via Patient Access or if you aren’t registered for online services please use our online repeat prescriptions request form, stating which chemist you prefer us to send to (do not pick up from surgery). You can also phone prescription requests on 02380 742932 between 10 and 12 daily.

For information on the coronavirus outbreak please go to the NHS.UK page on coronavirus or the information on GOV.UK.

Do not go to your GP surgery, pharmacy or hospital if you think you may have coronavirus. Stay indoors and avoid close contact with other people.

Visit NHS 111 or call 111 if you need to speak to someone regarding your condition or for advice on what to do.